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A spike in the numbers

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It was going to be an awesome spike in the numbers: About 6,000 people would potentially be ready to retire before a change in this nation-wide financial institution’s pension plan took effect last October. Administrators, equipped to process about 200 retirement calculations a month, could suddenly — in one month alone — have to handle perhaps 6,000!

These kinds of surges in workload are a major challenge for any plan administrator, one who is often well-equipped to deal with normal variations in demand but might not be ready for an increase of this magnitude. With careful advance planning, we helped our client provide their plan members with superior service, leading to fewer questions and a smooth entry into retirement.

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