Administration
Defined benefit administration
Compliance, risk management, program efficiency and accuracy, outstanding customer support, and effective cost management are hallmarks of a successful defined benefit program. With a bold, confident, and nimble approach to the way we work and serve, backed by 25+ years in the benefits administration services business, we know how to help you meet your business objectives.
Whether you’re a private or public sector organization looking for a fully outsourced or co-sourced administrative option, our right-fit solutions are tailored to meet the needs of your business — and your people.
Here are just a few of the things you can expect when you outsource your defined benefit administration to Buck:
User-centric technology
Our highly-configurable platform integrates the benefits and services you need with a highly-personalized benefits experience available from our front-end user experience and delivered through a combination of website, mobile, and outbound communication.
Actionable analytics and reporting
Our on-demand and custom reporting provides full visibility into your company data. Armed with data, we identify emerging needs and suggest actionable insights to help you and your people achieve your collective goals.
Comprehensive plan support
Our integrated administration, actuarial, compliance, consulting, and communication teams begin every new engagement with a conversation that leads to a deep understanding of what you’re trying to achieve. Then, we work to design the right solution for you to help you meet your business objectives. From fully outsourced to co-sourced options, our expertise in defined benefit plans helps you manage your benefits and communicate those benefits to your people.
In-house actuarial
Actuarial services are provided by consulting actuaries who go beyond number crunching to offer insights into each of your plans, and seamless coordination across administration and consulting drives plan management and operational efficiencies. By understanding your needs, and together with your core team, our actuaries advise on appropriate courses of action, warn of potential surprises, and help you prepare for emerging issues that can arise from such things as evolving demographic trends, changes in accounting standards, and economic trends affecting long-term costs.
Intuitive modelers
Your employees and retirees have access to the modeling tools and dedicated customer care support needed to understand their options and plan for retirement.
High-touch participant support
We support your employees as they plan for and enter retirement, providing answers to challenging questions related to things like lump sum windows and survivor benefits.
Communication
Our award-winning engagement consultants make sure you’re sharing details of your plans across channels to drive participation and maximize the effectiveness of your programs. Our communication solutions include change management, total rewards, financial wellbeing, and total wellbeing.
Compliance and controls
We bring extensive regulatory compliance and risk management expertise to your defined benefit program. In addition to direct access to our compliance consultants, you’ll have access to our library of information and resources to guide your decisions. We also offer regulatory monitoring, risk management, proactive management of operational and financial controls, and integrated audit support.
Solutions
Pension recordkeeping and administration
We support all defined benefit plan designs with compliant and certified forms, letters, notices, and statements. And we’ve automated and optimized business processes to ensure quality and timely results. Our integrated administration platform includes case management, document management, and ad-hoc reporting to provide administrative staff with the productivity and efficiency tools they need to get the job done.
Participant contact center
We see every employee contact as an opportunity to enhance the employer-employee relationship and empower informed decision-making. Your people can access web-based administration tools, intuitive modeling and decision-support tools, and customer care telephone support to make smarter choices that lead to better wealth and retirement outcomes.
Technology innovation
Our web-based and mobile-first platform provides participants with enhanced retirement planning and readiness tools, as well as access to pension statements and a comprehensive resource library.