Building a high-performance culture requires a commitment to continuous improvement. Employee listening is critical to this process, providing the data you need to identify what’s working – and what’s not – so you can deliver the organizational change that delivers measurable results.
Are you looking to increase the effectiveness of your HR programs and boost employee performance?
Demonstrating your commitment to your people can boost engagement and give your organization a competitive advantage.
Without employee feedback, it’s impossible to know if your HR programs are really working. You can make assumptions, but do you really know if your people are satisfied with their total compensation and benefits packages? How is their overall wellbeing? Do your employees truly understand the organization’s mission? Are your communications reaching their intended audience?
Some organizations are hesitant to engage in employee surveys, but without data, you’ll have a hard time enlisting employees’ support for company goals when you don’t show that you know or care about theirs. An overall listening strategy allows you to engage employees in discussions on issues that can be addressed quickly and others that will take time.
Our extensive listening capabilities include surveys, virtual focus groups, and stakeholder interviews, and our proven approach helps ensure that you get the information you need from the audiences that matter most. We then work with your team to turn the data into meaningful actions that can improve business performance.
We’ll help you identify the real questions the survey must answer to produce meaningful business results. Pre-survey focus groups can help to surface hidden employee issues upfront, and post-survey focus groups are often used to explore in-depth the issues that emerge.
It’s important to make sure the right people are surveyed so you get reliable results. We have experience in simple probability sampling design, including simple random and systematic sampling, and more complex sampling designs such as proportionate and disproportionate stratified sampling, cluster sampling, and two-stage designs.
We design questionnaires with quantitative response scales and open-ended questions. Using rating scales, item rankings, discrete forced-choice questions, hierarchical choice models, paired comparison techniques, and tradeoff matrix exercises, we’ll help you identify opinions, preferences, priorities, and choices to help your team make strategic business decisions.
To make sure you get the highest response rates, we handle all aspects of the survey administration. From mail surveys and password-protected Web-based surveys to on-site group sessions hosted by trained facilitators, we have extensive experience with survey data collection methods.
To optimize the integrity and quality of your survey data, we manage all aspects of data processing, including handling and tabulation of quantitative responses in printed questionnaires, automatic data capture from online surveys, and compilation of verbatim responses from open-ended questions.
We’ll analyze the data to bring you meaningful and actionable insights, providing you with reader-friendly statistical results – in graph and table formats – which can summarize question-by-question and aggregate results by topic. We can also tabulate the results for the survey population as a whole or for sub-parts of the sample, such as age, location, business unit, etc. This can help you draw the right conclusions based on your unique needs.