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Complaints procedure

Complaints procedure 

At Buck, we value your feedback and take all complaints seriously. Complaints can be made in writing, by phone, or in person, and should be directed to:

Buck
The Compliance Officer
160 Queen Victoria Street
London
EC4V 4AN

Telephone: 020 7429 1000

You can also email your complaint to: mike.young@buck.com

Upon receipt of your complaint, we will send you an acknowledgement in writing to confirm that it has been received and is being looked into.  We will respond to your complaint in more detail once we have investigated the matter, and will set out in writing any remedy we propose to take to resolve the situation.

If you remain dissatisfied with our response, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). You can contact FOS directly at the following address:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London
E14 9SR

Telephone: 0800 023 4567

You can also find more information about the Financial Ombudsman Service on their website: www.financial-ombudsman.org.uk