Administration
Orion+ DB and DC pension

The interconnection between strategic support, enhanced technology, and member-centric defined benefit and defined contribution pensions administration is critical: When done right, you’ll gain measurable results, accelerated timelines, and tangible cost savings to meet the ongoing strategic needs of the scheme. Just as important: Our data-driven recommendations enhance the member experience, helping them maximise their retirement outcome.
Our people-first approach means we’re always thinking about the end user experience. And we don’t believe that pension schemes should have to choose between quality administration and expert strategic support – or compromise on engaging your members. With Orion+, you’ll gain insight into your membership and how best to interact with them, helping you align member needs with your scheme's strategic objectives. You’ll also empower your members with the knowledge and tools needed to make the right retirement decisions, leading to better outcomes. And throughout this, you’ll receive exceptional administration through your core administration team, whilst additional dedicated resources ensure streamlined integration of your ad-hoc and other strategic projects.
Plus, in 2021 we were awarded Third-Party Administrator of the Year at the U.K. Pensions Awards, so you know you’re working with the best.
Solutions
Echelon+ inclusive DB governance
Echelon+ brings together the best of Buck’s award-winning trustee services, working as one solution, to help you reach your objectives quicker. Supported by centralised governance and independent oversight, our solution combines the efficiencies of a master trust with the retained ownership of your scheme’s strategic direction; and all for a single fixed fee.
Learn more : Echelon+ inclusive DB governanceData journey plans
The Regulator’s increased focus on data management, combined with the upcoming introduction of the pensions dashboard and projects like GMP equalisation, means that ensuring your scheme’s data is accurate has never been more important. We take a holistic approach to data review, identifying areas that require improvement, then prioritising them in line with trustee objectives, delivering you a data journey plan that’s fully aligned to your scheme’s needs.
Learn more : Data journey plansExceptional quality administration
You need a partner who can offer not only transactional administration but assist you with your journey plans too. Our efficient and effective pension administration services deliver high-quality day-to-day administration focused on member outcomes, offering your members direct contact with their administration team via both phone and web. And our proprietary workflow system provides you with the processes, documentation, and insight to deliver a quality experience for all. Plus, our separate, dedicated teams ensure we can deliver on your strategic pension projects too.
Learn more : Exceptional quality administrationNational projects team
Working in tandem with our high-quality transactional delivery teams, we offer separate, dedicated project resources who can support both strategic and tactical initiatives, such as liability management exercises, data cleansing, and changing investment strategy. This approach ensures there’s never a resource conflict, and no impact to the smooth day-to-day running of your plan, allowing us to effectively deliver on everything you need us to do.
Outstanding member-centric technology
We take a digital-first approach that engages members in the right way at the right time, offering easy access to documents, data, and tools to help them manage their pension in a way that works for them. Our online portal gives members real-time access to their scheme information, delivering personalised content and interactive modellers, retirement quotes, and transfer values, and includes enhanced features such as ESG functionality, providing insight into the status of their investments, as well as push notifications to drive engagement.
Animated pension summaries
Engaging members in planning for their future is vital to helping them make the right decision for their situations. Our first-to-market animated pension summaries use continually updated data to provide a real-time, personal summary of a member’s current position, with a nudge to our defined contribution modeller to take a closer look to check they’re on course for retirement.
Learn more : Animated pension summariesFlexible retirement options
Active retirement planning is notoriously challenging, but essential to help ensure positive retirement outcomes. Our flexible retirement options guidance tool ensures defined benefit pension members feel fully informed of the possible options available to them as they near retirement, based on their personal data, simplifying the decision-making process, and enabling trustees to better support their scheme membership.
Learn more : Flexible retirement optionsTrustee and sponsor technology
Dashboards, clear reporting, and an intuitive user interface all combine to ensure real-time MI on your scheme activity is provided efficiently and effectively, giving you confidence that you’re making the right decisions for your plan. In addition, our technology also offers insight into your membership, to help you better understand your members and how best to interact with them.
Strategic member communications
While your members may all be within the same pension framework, they have differing financial positions, requirements, and target outcomes. Which means a one-size-fits-all approach isn’t effective. Our strategic communications experts within Concert, a Buck company, work with you to recognise and respond to individual member needs with tailored communication strategies for identified member groups, seamlessly managing member expectations across multiple channels, driving engagement and enhancing outcomes for both members and trustees.
Learn more : Strategic member communicationsMember-first approach to customer service
Our administration teams have an unwavering focus on high-quality customer service and positive member interactions. The individuals supporting your plan take complete ownership and accountability, personally answering calls from your members, and seeing each administrative task through to its completion, ensuring a focus on the actual member experience throughout.