Buck Bond Group

Award-winning administration to support both you and your members

High-quality transactional administration services alone are no longer enough. Trustees are increasingly looking for support for journey planning strategic exercises too.

Does your administration partner deliver on everything you need them to, without you having to compromise?

Quality administration combined with expert strategic support

Orion+ not only delivers exemplary transactional administration but also gives you access to clean member records and expert resources that support liability management and other strategic exercises. And our separate, well-resourced, dedicated teams ensure there’s never a conflict between the two, so we can deliver on all your objectives.

By putting the needs of the member front and centre, we deliver a high-quality service across the board, whilst ensuring your scheme remains on track, including:

  • A robust, member-focused service model, with minimal hand offs
  • Very high automation levels, integrated workflow, and standardised processes
  • Experienced administrators that members speak directly to; no call centres
  • Expertise with the most complex pension, DB, DC, hybrid, and cash balance schemes
  • Specialist finance, technology, and project teams so your administrators can focus on the member experience

Our proprietary workflow system provides your administration team with the process flow, scheme documentation, and quality controls to deliver an enhanced member-focused experience. And dashboards, clear reporting, and an intuitive user interface all combine to ensure we work through your scheme activity efficiently and effectively.

What sets us apart

Member-centric operating model

Our quality assurance team sets the processes and controls within which we operate, ensuring all our administration teams are audited, trained, future-proofed, and serving the needs of your members to the very best of our ability. Your core administration team is supported by dedicated teams of experts, including payroll, accounting, technical support, technology, client management, and scheme projects, delivering a more streamlined experience for trustees/sponsors and members alike.

Talkdesk

Talkdesk allows us to deliver personalised, intelligent, and secure communications across voice and digital channels. Our cloud-based solution is ideally suited to support hybrid working environments, providing detailed real-time MI to ensure calls and digital contacts are managed promptly and effectively.

Unrivalled experience

We have 45 years’ experience of providing pensions administration in the U.K., with a team of more than 350 administration experts. We look after 400,000 members on behalf of our clients, invest millions of pounds each year in our technology and support teams, and continue to achieve year-on-year new business growth across our administration area.

Confidence in our capabilities

We’re experts at first-time outsourcing and have helped more than 15 schemes to outsource their administration. We also have extensive expertise in transitioning schemes from alternative platforms; and thanks to our transition methodology, we’ve never missed a go-live date.

Proactive communication and reporting

We provide tailored, flexible MI reporting alongside key performance indicators (KPIs) focused on member outcomes. With fortnightly, monthly, quarterly, and annual reporting checkpoints, and a comprehensive, intuitive MI dashboard, we are committed to delivering to your scheme’s requirements.

Direct support for your members

We don’t operate call centres. Your members are in direct contact with their administration team through dedicated email addresses and telephone helplines, alongside our branded member portals. This allows your members to use the communication method that works for them.

What our clients have to say

“We selected Buck to outsource the administration of our pension scheme due to their desire to build a true partnership with us, and their commitment to retaining our in-house team and providing them with a bright future. They bring significant transition experience and are committed to improving engagement with our members via an excellent member portal.”

- Global Pensions and Benefits Manager, International packaging company

Resources

For additional insights on our expertise in pension administration, check out our latest thinking.

For access to our latest pension news and analysis, register here.

Blog

How to use data from your pension scheme to better understand your employees’ changing pre-retirement needs

Read more : How to use data from your pension scheme to better understand your employees’ changing pre-retirement needs

Webinar

Data journey plans and pensions dashboard readiness

Watch the replay : Data journey plans and pensions dashboard readiness

Blog

The never-ending data story

Watch the replay : The never-ending data story

Press release

Digital solutions increase member engagement with pensions by up to 30%, Buck scheme data shows

Read more : Digital solutions increase member engagement with pensions by up to 30%, Buck scheme data shows

Webinar

Enabling members to make informed choices regarding their scheme entitlements

Watch the replay : Enabling members to make informed choices regarding their scheme entitlements
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